Complaints Policy & Procedures for all pupils including SEN
If you have a concern or complaint
We welcome suggestions for improving our work at Neston School and we would like you to tell us about any concern or complaint. We want to reassure you that no matter what you want to tell us, our support and respect for you and your child in the school will not be affected in any way. Please tell us of your concern as soon as possible. It becomes more difficult for us to investigate properly an incident or problem which happened some time ago.
Dealing with concerns and complaints informally
We hope we can resolve your problem informally. Most concerns can be sorted out quickly by speaking to your child's class teacher. We will try to make sure that we understand what you feel went wrong and will do our best to help put things right. Of course this does not mean that in every case you will be satisfied with our response, but it will help us all to understand the situation. It may also help to prevent a similar problem arising again.
For detailed information on SEN Complaints, please click here
